HELP / Frequently Asked Questions
Where do I get questions answered?
First, look through the following frequently asked questions for the
answer.
For all other questions, send email to: questions@richemporium.com
When will I receive my goods?
Allow time for your order to be delivered based on the posted delivery
schedule at the Entrance Page to each shop.
(Click 'Home Button' above and then click on the Shop Name to get to
the shop's Entrance Page where you will find shipment schedule information)
Some of the shops have a common lead time for all items, and in some shops
this varies per item, in which case you will find the estimated shipping
schedule for that item on the particular catalog page. If you are
in doubt, send an email which includes which items will be on your
order and your shipping address, for delivery schedule information.
How long does it take to receive a Gift Certificate?
You can purchase Rich Emporium Gift Certificates 24hrs. a day, and have the printed Certificate in hand in 10 minutes. Or send an email notice of your gift an instant later, and the Recipient of your gift can begin exploring the Rich Emporium shops (half the fun). It can take up to 48 hours to activate an account, and please allow up to 5 days to send Certificate by certified mail. See: PRESENTING GIFT CERTIFICATES for more information.
How to place an order:
Each catalog at the Rich Emporium is like a department in an old time
department store. You may move from department to department and add items
to your shopping cart as you go. Click on the 'Add to Cart' button
for each item that you wish to purchase. At any time when you are
in the Rich Emporium, you can Click the 'View Cart Button' and then go
back to shopping anywhere at Rich's; or when when you are finished shopping,
Click the 'View Cart Button' and proceed to 'Check Out'. This part
of the transaction is handled by PayPal. You can use credit cards
or your checking account to make your payment on line. One
payment to Rich, and your order is placed. Items will ship as soon
as possible, (check at each shop for the time to allow for delivery).
More about PayPal
PayPal is a secure transaction processor for Rich. When you
add
an item to your 'Cart', a new secure window will pop up for you to
manage your shopping cart contents by using the 'Update Cart' button to
change quantities or remove items; or use the 'Proceed to Checkout'
button to view purchase totals and enter your payment
information. Just minimize (or X out) the pop-up window to
continue shopping on the richemporium.com browser window that will be
below it to continue shopping, and 'Add to Cart' additional items, or
'View Cart' to call it up again. The PayPal secure site url
begins with
"https://www.paypal.com". Your cookies must be enabled. Your
browser
must be 128 bit encryption capable.
If you are having trouble with these shopping cart buttons, or using
the PayPal forms, please send an email to us describing the problem.
Order-Confirmation/Receipts
Order tracking
To check on an existing order, check the estimated shipping schedule,
get shipper tracking numbers, etc. send email.
Also see: Email Response time
More information about a catalog item
If you would like more information about an item that you see in the
catalog, please send an email.
CATEGORIES
Do you have an item that I can't find in the online catalog?
Often times the item that you seek may be listed under a different
name; and not all items are listed in every possible category that they
could fall under. Check for different / alternate names for it.
Printed Catalog
Can I get a printed catalog?
On this web site, you will see the most up-to-date product information
that is available. Some of the catalogs are also available in print.
If you do not see a 'Buy Catalog' button in the area in which you are browsing,
you may get information, and can also sign up for any email newsletters
(one a month max. per category) by sending an email with 'MAILLIST5' in
the subject with your name, email and postal address (or just email)
to one or more of the following addresses:
richemporium@richemporium.com
imagineraiment@richemporium.com
centralsupply@richemporium.com
FortFrontier@richemporium.com
RedBarn@richemporium.com
The response time to your email will vary based on seasonal business
volume, staff availability, email traffic, etc. For fastest response,
make sure that your question is addressed to the correct email address.
Please include a copy of the on-going message string, and state your name
in each message.
If you do not receive a response to your email within 48 hours, try
sending it again; also state that you are repeating the message.
Double check that the email address is entered correctly. Also, please
check your return address on your mail server. Your spam filters
may be interfering. We do not necessarily respond from the same email
address to which you sent the question. Also, we may not register
in security systems, or send separate messages to security or spam filter
robots. Scripts, graphics, animations, attachments, etc. may interfere
with our ability to receive your email; try sending the message in text
only. If you have checked the above items and have reset your system,
send another email stating so. If you have sent the
exact same message more
than once, or if you have sent multiple messages in a very short period
of time, your mail may be blocked by our system. If you realize that
this
may have happened, you will need to use the postal service to contact
us. Critical information can
not be deemed delivered until we have acknowledged the specific
message.
If you are still having trouble, please use the Postal
service.
Minimum Order
Is there a minimum size order?
No.
Shipping and handling charges
Shipping and handling fees will be added at the time when you place
your order. You will see this in the payment screen, and in the total
amount before you approve the transaction.
Will items be back ordered if I can't get them immediately?
We encourage our customers to order early.
If there is one, or a few items that are not ready to ship, on a larger
order, we will ship immediately what we can and back-order the rest. There
is no additional shipping charge on items that were delayed. We will
send an email to you stating the expected ship date, if this changes.
Items will remain on back-order and will ship as soon as possible.
To make changes to an order such as cancel a back-order or request a substitution,
please send an email.
Shipping across borders
You are responsible for checking local regulation and paying all taxes, duties, etc. on shipments. When shipping to certain areas of the world, we may require insurance or additional shipping charges. We will let you know if this is necessary. Or send an email to find out if we require this to your country.
Other questions
For all other questions, send email to: questions@richemporium.com
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